Covid-19 – an update from ThamesWey

With the current lockdown in force across the UK ThamesWey appreciate and understand the stress and anxiety that you may be feeling at this time. We would like to reassure you that ThamesWey have undertaken a commitment to you, in line with government guidance, that we will not commence any new proceedings, disconnections or evictions against anyone in arrears or financial hardship caused by the Coronavirus for at least three months.

Many of you will experience financial challenges during the Pandemic. For example, you may have had to close your business or have lost some or all of your income while you self-isolate or are placed on furlough. If this applies to you it is important that you please contact ThamesWey before you change any payments. Our teams are available on the phone or by e-mail if you think you are going to struggle to make payments and will work with you to come to an arrangement. There is a range of support available to you, including arranging delayed payment plans (including deferred payments and payment holidays) with us and seeking advice and support from local government. Please do not ignore the situation as your debts will accumulate if unpaid, it is important that we work together to agree affordable payment plans that reduce this burden on you when the Pandemic passes.

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