ThamesWey Housing has published the results of its 2025/26 tenant satisfaction survey, carried out by independent research specialists The Halo Works Ltd. The findings show a landlord that is building trust, improving services, and making a meaningful difference to residents’ lives.
Strong Overall Satisfaction
88% of tenants are very or fairly satisfied with ThamesWey as their landlord – a consistently strong result that continues to improve year on year. Seven out of eight key benefit measures recorded higher agreement scores than last year.
Trust is rising too:
- 74% of tenants say they trust ThamesWey Housing (up from 71%).
- 76% agree ThamesWey does what it says it will do (up from 69%).
Repairs and Maintenance: A Key Driver of Confidence Growing
Repairs remain the single biggest influence on tenant satisfaction, and confidence is growing.
- 90% of tenants are confident their next repairs experience will be good (up from 88%).
Positive repairs experiences strongly correlate with higher tenant satisfaction across all other measures, reflecting the impact of ongoing improvements to the service.
Service That Feels Supportive
Tenants continue to rate ThamesWey’s people highly:
- 86% say staff are helpful and polite.
- 85% say ThamesWey responds quickly when contacted.
These day-to-day interactions shape how residents feel about their landlord, and the results show a team that is delivering consistently strong service.
Homes That Improve Security and Stability
One of the most powerful findings comes from new tenants:
- 82% feel more secure since moving into a ThamesWey home.
- This rises to 91% among those on affordable rents.
These results speak directly to ThamesWey’s social purpose – providing homes that offer stability as well as quality.
A Smooth Move-In Experience
The experience of moving into a ThamesWey home continues to strengthen:
- 81% say moving in was made easy (up from 74%).
- 94% were clear on when and how to make payments from the outset.
Outperforming National Benchmarks
ThamesWey’s results compare strongly with national datasets:
- Private renters nationally report 81% satisfaction (English Housing Survey 2024/25).
- Registered social housing providers average c.75% (RHS Tenant Satisfaction Measures 2024/25).
ThamesWey exceeds both – despite operating outside the regulated social housing framework.
Looking Ahead
The annual survey is a key tool for listening to tenants and shaping future improvements. ThamesWey is committed to sharing results openly and using them to guide investment, service development, and day-to-day management.
Full survey results are available here: ThamesWey Housing 2025/26 Tenant Satisfaction Survey