How to pay for your energy

Thameswey Energy uses meters which automatically report readings so that you only pay for the energy you use.

We offer two options for paying your bills – a Monthly Payment Plan, or a Quarterly Bill Plan.

The Monthly Payment Plan allows you to pay for your energy through direct debit, paying a fixed amount each month. A statement every three months will show your energy usage, and whether your account is in credit or you owe money. Your account will be reviewed regularly to make sure the amount collected reflects your energy usage. Please contact Thameswey Energy customer services to set this up.

With a Quarterly Bill Plan, you receive a bill every three months for the energy you have used, which needs to be settled in full within 14 days of receipt. You can pay by credit or debit card, cheque or bank transfer by following the instructions on your bill. If you want to pay over the phone, call Thameswey Energy Customer Services on 0345 601 5515. You will need your card details and Thameswey Energy account number. Calls to this number are charged at 2p per minute.

Information on how our competitive rates for electricity and heat are calculated is set out in the terms and conditions of your property supply.