Paying for your ThamesWey home

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At ThamesWey we have several options to manage your rent payments so that keeping your account up-to-date is as trouble free as possible.  Below are some options which may help you decide which is the best one for you.
Important note -Your rent payment will be due on or before the tenancy start date – so if the tenancy starts of the 12th March, the rent must be paid on or before the 12th day of each month, regardless of the method you use to pay your rent.

Payment Method How It works Advantages Next Step
Standing Order This is a regular payment you instruct your bank to make. Your rent will be paid automatically.  You can instruct your bank on how much to pay on a date of your choosing – this will help to avoid your account going into arrears.  We recommend this method to avoid missing payments. To set up a Standing Order, call or visit your bank, or set one up through your online banking service.

Make sure you’ve got the date right – see note above and please remember to use your tenant ID as your payment reference. (e.g. T00000XX)

Bank Transfer This is a payment you can use to pay your rent on or before your rent is due. You can make your payment earlier than normal if you wish, but it’s possible to forget or to transfer insufficient funds, which may mean that your account falls into arrears. To set up a Standing Order, call or visit your bank, or set one up through your online banking service.

Make sure you’ve got the date right – see note above and please remember to use your tenant ID as your payment reference. (e.g. T00000XX)

Online You can make a payment, via your tenant portal. You don’t have to call anyone or go into your bank branch. You can pay whenever is convenient for you not just when our offices are open. Please visit your tenant portal using this link, go to the ‘My Account’ section, then select a card to use for payment from the ‘Payment Type’ selector and press the ‘Pay’ button to start the secure card payment process.
Phone You can call us during office hours to make a payment. This can be useful if you are having difficulties paying online or making a bank transfer, but is only available during normal working hours. Call the ThamesWey Housing Team on 0345 601 5515 to make a payment over the phone.

Bank details to use if you wish to pay by Standing Order or Bank Transfer

Bank: NATWEST

Branch: WOKING

Account Name: THL Rent Account

Sort Code:60-24-20

Account No: 89918673

Remember, Your rent payment will be due on or before the tenancy start date – so if the tenancy starts of the 12th March, the rent must be paid on or before the 12th day of each month, regardless of the method you use to pay your rent.

Preventing Rent Arrears.

All rent is payable regularly in advance and it is important to make this on time. This forms part of your tenancy agreement. If you are having financial difficulty, please get in touch to see how best we can help. You can get in touch with us, either by calling us on 0345 601 5515 or emailing us on housing@thamesweygroup.co.uk

Budget planning

There are various free independent money advice services, which have budget planners that can help find the shortfall between your incomings and outgoings – for example the Money Advice Service or The Citizens Advice Service.

Claiming Benefits

If your circumstances have recently changed, e.g. you have been made unemployed and are actively looking for work, you might be entitled to universal credit https://www.gov.uk/universal-credit

If you are on a low income and not currently claiming universal credit, you might be entitled to housing benefit, however, the amount you receive may vary depending on your circumstance.  https://www.gov.uk/housing-benefit

To find if you are entitled to claiming benefits, click here to go to the benefit calculator https://www.gov.uk/benefits-calculators

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