1. Who we are

Thameswey Limited is a private limited company registered in England and Wales (company registration number 03702545). Our registered office is at 27 Old Gloucester Street, London, WC1N 3AX. Our principal place of business is The Energy Centre, Poole Road, Woking, Surrey, GU21 6DY.

We operate the corporate website at www.thamesweygroup.co.uk. This privacy notice explains how we collect, use and look after any personal information you provide to us when you visit or use that website. It also sets out your rights in relation to that information.

Thameswey Limited is the Controller for the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018. If you have any questions about how we handle your personal data, or if you wish to exercise any of your rights, please contact us using the details in Section 10.

2. What information we collect

We collect limited personal information through this website. Depending on how you interact with us, this may include your name, email address, telephone number, the name of your organisation, and the content of any message or enquiry you send to us through the contact form.

We also collect certain technical information automatically when you visit the website. This includes your IP address, the type of browser and device you are using, the pages you visit, and the date and time of your visit. This information is collected through cookies and similar technologies. Please see Section 5 for further information on how we use cookies.

We do not knowingly collect personal information from children. If you are under the age of 16, please do not submit any personal information to us through this website.

3. How we use your information

We use the personal information you provide to us for the following purposes.

Responding to enquiries

When you contact us through the website, we use your information to respond to your enquiry or request. We process this information on the basis that it is necessary to take steps at your request and in our legitimate interests in managing communications with people who contact us.

Improving the website

We use technical and analytical information to understand how visitors use our website and to help us improve its performance and content. This is processed in our legitimate interests in maintaining and developing our online presence.

Complying with legal obligations

We may process personal information where we are required to do so by law or in response to a legitimate request from a public authority.

4. Who we share your information with

We do not sell, rent or trade your personal information to third parties.

We may share your information with a small number of trusted third party service providers who assist us in operating this website and responding to enquiries. These include our website hosting provider, Kinsta Inc., whose servers are located within the European Economic Area and who process data strictly in accordance with our instructions. We also use Cloudflare for website security and performance services.

We may disclose your information where we are required to do so by law, by a court order, or by a regulatory or government authority.

In the event of a sale, merger or restructuring of the business, personal information held by us may be transferred to the relevant third party, subject to that party agreeing to handle your data in accordance with this privacy notice.

5. Cookies

Our website uses cookies and similar tracking technologies to improve your browsing experience and to help us understand how visitors use the site.

Cookies are small text files placed on your device when you visit a website. Some cookies are necessary for the website to function correctly. Others are used for analytical or preference purposes and are only placed on your device with your consent.

You can manage your cookie preferences at any time using the cookie consent tool on our website. You can also control cookies through your browser settings, though disabling certain cookies may affect how the website works for you. Please see the cookie information on our website for full details of the cookies we use and the reasons for using them.

6. How long we keep your information

We retain personal information only for as long as is necessary for the purposes for which it was collected.

Information submitted through our contact form is retained for as long as is needed to deal with your enquiry and for a reasonable period afterwards in case you contact us again about the same matter. We will not retain enquiry records for longer than three years unless there is a specific reason to do so. Technical and analytical data collected through cookies is retained in accordance with the settings of the relevant tool and is typically retained for no more than 26 months

7. Your rights

Under the UK General Data Protection Regulation you have a number of rights in relation to your personal data. These are set out below.

• The right to be informed about how your personal data is used, which is the purpose of this privacy notice.
• The right of access to the personal data we hold about you.
• The right to rectification if any personal data we hold about you is inaccurate or incomplete.
• The right to erasure of your personal data in certain circumstances.
• The right to restrict our processing of your personal data in certain circumstances.
• The right to data portability in certain circumstances.
• The right to object to our processing of your personal data where we are relying on legitimate interests as our legal basis.
• Rights in relation to automated decision making and profiling.
• The right to register a complaint with us directly before escalating to the Information Commission.

To exercise any of these rights please contact us using the details in Section 10. We will respond to any request within one month of receiving it, though we may ask you to verify your identity before we can action your request.

8. How we keep your information secure

We take the security of your personal information seriously and have put in place appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.

Our website is hosted by Kinsta Inc. and protected by Cloudflare, which provides security monitoring and protection against common web-based threats. Access to any personal data we hold is restricted to those who have a genuine need to access it.

Where we share your information with third party service providers, we require them to maintain appropriate security standards and to process your data only in accordance with our instructions.

Whilst we take reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Links to other websites

Our website may contain links to other websites operated by third parties. This privacy notice applies only to our website. We have no control over the content or privacy practices of any linked websites and we accept no responsibility for them. We would encourage you to read the privacy notice of any website you visit.

10. Contact us and how to make a complaint

If you have any questions about this privacy notice, or if you wish to exercise any of your rights, please contact us by any of the following means.

By post:

Data Protection, Thameswey Limited, 27 Old Gloucester Street, London, WC1N 3AX

By email:

gdprregister@thamesweygroup.co.uk

By telephone:

01483 749040

Our external Data Protection Officer is Evalian Limited, who can also be contacted at gdprregister@thamesweygroup.co.uk.

If you are not satisfied with how we have handled your personal data, you have the right to make a complaint to the Information Commission (IC). The IC is the UK’s independent authority for data protection and information rights. Before contacting the IC, we would welcome the opportunity to address your concerns directly, and we would ask that you contact us in the first instance so that we can try to resolve the matter. You can find further information about the IC and how to make a complaint at www.ico.org.uk.

11. Changes to this notice

We may update this privacy notice from time to time to reflect changes in the law, our business practices, or the way we operate our website. Any updates will be published on this page with a revised version date. We would encourage you to check this page periodically to keep up to date with any changes